Parts Compliance Administrator
Description JOB PURPOSE The purpose of this position is to facilitate adherence to quality processes throughout the PDC under the direction of the local PDC Manager and the matrix management support of MPA Quality Op's.
This will aid the continuous improvement of quality of services and product to reduce and eliminate quality incidents at the PDC.
This will support improvement of productivity, accuracy and improve both internal and external customer satisfaction.
KEY ACCOUNTABILITIES Initiate claims process and coordinate with the PDC Manager and headquarters personnel.
oDealer Damage & Shortage Claims, review and investigate open damage claims, contact dealers to validate damages & collect information, confirm claim validity with due diligence checklist, make final disposition on damage claim communicate disposition to dealer, assign liability to shortage claims (30%).
oSupplier Claims, identification & documentation LG535, claim validation accept/reject LG535, evidence gathered & ACIR created - QA420, restock, relabel, scrap, return to vendor, and daily tracking (30%).
oParticipate in root cause, corrective action and preventive action plan development (10%).
oCoordinate and conduct the performance of the quality part inspection and cycle counts.
Research and resolve inventory discrepancies as appropriate (10%).
oInspection of vendor receipts.
Resolve discrepancies by coordinating with appropriate PDC & corporate personnel (10%).
oEvaluate packaging of parts as supplied by the vendors and as packaged by the PDC for shipment.
Recommend improvements (10%).
KEY PERFORMANCE INDICATORS oInspect parts receipts to assure compliance to purchase order, packaging, and other requirements.
Resolve identification and quality issues, coordinate corrective actions with the other PDC'S and the appropriate Headquarters personnel.
oInitiate the claim process with the vendors.
Provide necessary documentation, track and audit vendor performance and claim response.
oInvestigate packaging failures and recommend appropriate changes in PDC methods.
Work with vendors and Headquarters personnel to develop packaging improvements.
oCoordinate and conduct the product inspection under the direction of the PDC Management.
Assist Parts Help Desk and Parts Technical to resolve dealer parts requests.
oPrepare reports on activity, parts quality inspection results, vendor compliance, etc.
as requested by the PDC Management or Headquarters.
oAll other duties as assigned by management.
WORK SCHEDULE/TRAVEL Work schedule/hours Travel 8:
00 am - 5:
00 pm No travel is required for this role.
MAJOR CHALLENGES AND KEY DECISIONS oThe Parts Compliance Specialist is expected to be able to independently identify problems in the course of performing the job functions, to resolve these issues with a minimum of supervision, and remain within the established policies and procedures.
oThe Specialist must be able to think on their feet during conversations with vendors and dealers to resolve issues with minimum supervisory / managerial involvement.
EDUCATION REQUIREMENTS Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma Required Additional Education Requirements EXPERIENCE REQUIREMENTS Years of Experience Job Category Required/Preferred 4-6 years Operations - Warehousing/Distribution - Operations-Distribution General Required CERTIFICATIONS Certificates, Licenses, Registrations Required/Preferred Additional Certification Requirements SKILLS Computer Skills Reasoning Ability Basic computer skills including e-mail, word processing, spreadsheets, graphics Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Recommended Skills Auditing Business Process Improvement Claim Processing Corrective And Preventive Action (Capa) Customer Satisfaction Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
This will aid the continuous improvement of quality of services and product to reduce and eliminate quality incidents at the PDC.
This will support improvement of productivity, accuracy and improve both internal and external customer satisfaction.
KEY ACCOUNTABILITIES Initiate claims process and coordinate with the PDC Manager and headquarters personnel.
oDealer Damage & Shortage Claims, review and investigate open damage claims, contact dealers to validate damages & collect information, confirm claim validity with due diligence checklist, make final disposition on damage claim communicate disposition to dealer, assign liability to shortage claims (30%).
oSupplier Claims, identification & documentation LG535, claim validation accept/reject LG535, evidence gathered & ACIR created - QA420, restock, relabel, scrap, return to vendor, and daily tracking (30%).
oParticipate in root cause, corrective action and preventive action plan development (10%).
oCoordinate and conduct the performance of the quality part inspection and cycle counts.
Research and resolve inventory discrepancies as appropriate (10%).
oInspection of vendor receipts.
Resolve discrepancies by coordinating with appropriate PDC & corporate personnel (10%).
oEvaluate packaging of parts as supplied by the vendors and as packaged by the PDC for shipment.
Recommend improvements (10%).
KEY PERFORMANCE INDICATORS oInspect parts receipts to assure compliance to purchase order, packaging, and other requirements.
Resolve identification and quality issues, coordinate corrective actions with the other PDC'S and the appropriate Headquarters personnel.
oInitiate the claim process with the vendors.
Provide necessary documentation, track and audit vendor performance and claim response.
oInvestigate packaging failures and recommend appropriate changes in PDC methods.
Work with vendors and Headquarters personnel to develop packaging improvements.
oCoordinate and conduct the product inspection under the direction of the PDC Management.
Assist Parts Help Desk and Parts Technical to resolve dealer parts requests.
oPrepare reports on activity, parts quality inspection results, vendor compliance, etc.
as requested by the PDC Management or Headquarters.
oAll other duties as assigned by management.
WORK SCHEDULE/TRAVEL Work schedule/hours Travel 8:
00 am - 5:
00 pm No travel is required for this role.
MAJOR CHALLENGES AND KEY DECISIONS oThe Parts Compliance Specialist is expected to be able to independently identify problems in the course of performing the job functions, to resolve these issues with a minimum of supervision, and remain within the established policies and procedures.
oThe Specialist must be able to think on their feet during conversations with vendors and dealers to resolve issues with minimum supervisory / managerial involvement.
EDUCATION REQUIREMENTS Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma Required Additional Education Requirements EXPERIENCE REQUIREMENTS Years of Experience Job Category Required/Preferred 4-6 years Operations - Warehousing/Distribution - Operations-Distribution General Required CERTIFICATIONS Certificates, Licenses, Registrations Required/Preferred Additional Certification Requirements SKILLS Computer Skills Reasoning Ability Basic computer skills including e-mail, word processing, spreadsheets, graphics Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Recommended Skills Auditing Business Process Improvement Claim Processing Corrective And Preventive Action (Capa) Customer Satisfaction Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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