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Service Advisor Trainee- Jefferson

Overview:

For more than 40 years Peach State Truck Centers has grown into one of the largest commercial truck dealer groups in the United States. With unmatched customer service, value added solutions and dealerships conveniently located throughout Georgia and Alabama, we are here to serve you and all your commercial truck needs.

Peach State Trucking is currently looking for a Service Advisor to work in our Jefferson, Georgia location.

Position Summary
Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice. .

Essential Duties and Responsibilities include the following

  • Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
  • Communicates through written work order and verbal explanation the customers needs and requirement of the job.
  • Creates work orders.
  • Creates repair estimates based on the technician s diagnosis.
  • Communicates repair needs to customer and obtains approval for repairs.
  • Completes invoice and obtains payment.
  • Closes repair orders
  • Other duties as assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EducationHigh school diploma or general education degree (GED) and Minimum of one year related experience and/or trainingSpecific Experience

  • English Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Use computer to enter/close work orders correspond with customers look up information


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